founder stories

THE FEMALE FOCUS SERIES: LACEY HUNTER-FELTON

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Lacey Hunter-Felton, Founder of Hunter Collective

Hairdresser Lacey saw an opportunity to build a space for beauty and fashion people wanting to be independent and work flexibly. Hunter Collective is an incubator for the mums who still want to work and the next generation of tastemakers who want to forge their own path. We caught up with her on why the co-working salon studio and event space is filling a dying need for change.

If I can give women flexibility and independence through the business, I am doing what I set out to do. And even if it’s helping just me and one more woman, Hunter Collective is giving us another option.

Did you have a female role model or someone you admired as a kid?

Very much so. From a young age I was surrounded by strong female cheerleaders throughout the generations and into my adulthood. My mother, grandmother, friends, my hairdresser, Cheryl, who inspired me as a kid to become a hairdresser. I’ve taken different things from each of them and carried them with me. For me, it’s so important to have strong female influences and keep gathering them. And there’s a couple of my clients too, who are powerful, articulate and beautiful women who have been following my career and invested time in me. When I was mulling over the genesis of Hunter Collective, I realised that they were stepping up and motivating me to do it. And since the birth of the business they haven’t steppedback. For me it’s not a gender thing. The women in my life are strong influencers with my priorities at heart. I’ve expanded my network as an adult and have tried to bring others into it - to inspire back.

A pic of Lacey with her grandmother May Ivy Hunter. She takes the name from her and she symbolises the amazing women who have influenced Lacey’s upbringing.

A pic of Lacey with her grandmother May Ivy Hunter. She takes the name from her and she symbolises the amazing women who have influenced Lacey’s upbringing.

What led you to start Hunter Collective?

I needed to. I had to. Hunter Collective was born out of waking up and looking around, thinking ‘where do all the women in my industry go?’ It’s crazy but 70% of women drop out of the industry by the time they’re 34 years old. In hairdressing, the strongest influencers are men and they’re usually the owners of the salons, while women are the mentors. In my experience, women were having kids and not coming back. I was working in central London and the chance of having a long career in hair as a woman wasn’t sustainable. I kept in touch with my mentors, who went on to diversify their careers, which was great, but in reality they didn’t have a choice. Classic salon life did not accommodate them and their families.

I definitely learnt from these mentors before deciding to potentially have a baby myself. (Lacey had her baby Gene last year). I thought to myself, ‘if I become pregnant, I can’t wait for these barriers to move as I could be waiting forever.’ Instead, I built my dream of what I wanted for my career and as a mother. I quit my job, feeling very frustrated with the situation. I set about spending two years collecting and building what is Hunter Collective now. I am a creature of consistency and cosmic ordering so it was ultimately fear that put a rocket up my arse.

How do you think your early years have influenced what you're doing today?

My mother raised 3 children on her own. The stability my mum created in a tough situation is a cornerstone that I have replicated for myself. She supported me to become a hairdresser at the age of 16. We couldn’t afford for me to train at Vidal Sassoon London but she encouraged me to learn the skill and do it well. Hairdressing gets a bad rap outside the industry but not everybody can be a hairdresser.

I learnt a skill rather than studying a skill, one which I could use anywhere in the world. This gave me loads of confidence. I moved to London, which was the making of me. I wouldn’t have had the career opportunities, I wouldn’t have met my husband and friends, and built my aspirations of how I would raise my child. London’s vibrant diversity and beautifully complicated way was oxygen for me.

The Hunter Collective space

The Hunter Collective space

How do you keep learning more whilst building a business?

Listening. Simple as that - I listen all the time. I’ve made it my job to take every person I work with for coffee and get feedback. I’ve also learnt to say ‘I don’t know’. This was difficult at the beginning but it’s massively rewarding now. I work with interesting, dynamic characters every day and I always ask them to tell me what they’re doing. I have realised that asking for 5 minutes of their time to listen, people will share.

Where do you get your inspiration?

Where to start! My connections from Hunter Collective - our members, my son – are massively inspiring. Through the business, I meet people with diverse careers and backgrounds - that’s inspirational enough. These are the people who I wanted to build Hunter Collective for and help them build their own businesses. And Nico, my co-founder, is inspirational - he took on a major risk doing this. Ultimately, inspiration is people.

It was ultimately fear that put a rocket up my arse.

What do you think is missing from businesses in building true diversity?

Awareness. Businesses don’t understand bias. A lot of businesses remain unconscious. Many of us are guilty, including me. I was always conscious of culture and diversity but even I was complacent. Hunter Collective, alone, has proven to me how everyone has a responsibility to take diversity seriously and actively take part in building a diverse society around them. In some parts of our lives we’re just cruising to be happy and support ourselves. But some businesses need a reality check and structure within so that diversity becomes second nature and part of everyday life. We’re not there yet.

What brands are on your radar right now and why?

We’re always looking at brands to partner with and inspire us. They won’t interest me if they don’t back themselves up ethically and sustainably. At Hunter Collective, we build long term relationships with partners so it’s in our culture to work with businesses who celebrate ethnicity and address waste and pollution, which is a big issue in the industry. We’re trying to set an example so we can influence others and create a knock-on effect. We’re quietly encouraged that brands are being more responsible and future-proof.

What have been the essential factors that have enabled you to be an entrepreneur that you'd think you'd struggle without?

The knowledge that it takes a village. I didn’t know what the phrase meant until I needed a village. When s*** gets real you need people around you and a support network cheering you on. I thank my family and husband on a daily business as I couldn’t come to work if my family couldn’t look after my child and I couldn’t have done it without my husband financially supporting me. Their commitment is still high even a year after my son was born. This pushes me forward as I’m determined not to let them down.

The Hunter Collective meeting room

The Hunter Collective meeting room

What's your biggest learning so far since starting Hunter Collective?

I have learnt a lot from working with Nico. That everything we want do we’ve got to do ourselves. From the structure and framework of the business, to how it’s run. It’s endless and I’m still learning. I still have confidence wobbles but I know that as long as I keep going, it will get better. Being a hairdresser has given me a good basis for knowing how to treat every meeting with a high level of customer service. And then there’s the stamina. Fourteen hour days standing on my feet has taught me what a hard day’s work feels like.

How has work changed since having a child relatively recently?

It was the best thing that ever happened. I was treading water and not really sure about whether to set up Hunter Collective. In my mind I was an unemployed girl with an idea and I couldn’t do anything with it. When I got pregnant, my mindset changed. I needed to step up and look after my family and future. My son, Gene, was a ticking time bomb – and kicked me into getting some funding and a location. I met Nico when I was already 6 months pregnant and 12 days after the birth, together we signed the lease. By week 3 of Gene being born I was working full time and by week 7 Hunter Collective opened.

If I can give women flexibility and independence through the business, I am doing what I set out to do. And even if it’s just me and one more woman, Hunter Collective is giving us another option.

Who's a woman to watch or someone you admire in 2018?

Well, two that I need to name are my clients and they’ve been quiet pushers for me to grab life. Firstly, Nishma Robb, Marketing Director at Google, who is someone whose career I see getting bigger and bolder. And Emma Sexton has been a massive influence on me. I can only thank her and keep beating her drum. She is the ultimate badass. Emma was one of my first clients and she ignored the fact that I was on gardening leave when I left a former salon and took me for a drink. These are two women who I want to be even more publicly successful so that they can inspire lots more women.

Name the quote you live by

“You have as many hours in the day as Beyonce”, which is on the side of a mug my husband bought me. Otherwise, it has to be “It takes a village”, which I constantly cling to as my guiding prophecy. My husband, Liam, is the best man and he’s been in this 100% with me. I feel that men are often taken for granted these days because equality has shifted. Liam and I both co-parent our son. He’s never told me not to go to work so he can prioritise his work. He has not let me down when I’ve needed to push harder. But beyond my husband, the quote reminds me that I need everyone. It’s not just about having a husband and girls squad around me, it’s about everyone who has a genuine impact on my life. We’re all in it together.


Find out more about this incredible woman’s creation here and follow Hunter Collective on Instagram.

5 MINUTES WITH NIGEL SARBUTTS, FOUNDER, THE PR CAVALRY

For over three decades Nigel Sarbutts has been the head of three PR agencies in Manchester, London and Leeds and he is now on a new mission to change the PR industry forever. Connecting clients with freelancers has in the past been a murky, unstructured world. Until now. We caught up with him to talk about his latest venture, The PR Cavalry, a platform to help match-make clients with the right freelancers and vice versa, to keep everyone happy in the game.  

Freelancers have historically been unsearchable

1. What drove you to create The PR Cavalry?

Having been in the communications industry for three decades, I realised that the freelancer is used in a very analogue way by agencies and businesses alike. They’ve historically been unsearchable. Recruitment of freelancers has, as far as I can remember, been time-consuming and haphazard, whilst the job search for freelancers themselves is often very random and involves a lot of time spent networking.

The process by which a freelancer is recruited is totally inefficient. You can have the most organised business where nothing could break their stride but then something goes wrong and the immediate rush is to throw bodies into a project to save it. The company jumps onto LinkedIn and calls recruitment consultancies and what they get back is a mess because the freelancer may not have the precise skills for the job. There is the need for something like The PR Cavalry to codify freelancers’ skills and match these skills to a specific brief set by the client.

What’s more, a much larger chunk of the workforce is freelance now. If you’re a team leader, the question you’re asking yourself is, ‘How can I meet the ever expanding list of client needs with a fixed team?’. The answer is to make a flexible team and make a decision to embrace the freelancer. And for freelancers, it would be far better to be found for their specific skills to meet a specific need rather than just who happened to be recommended by someone by chance.

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2. What's the biggest lesson you've learnt from starting up The PR Cavalry?

I never anticipated the complexity of building a sophisticated website based on search algorithms. Yes, I knew it would be intricate but there’s been a lot of hardcore tech decisions made behind the scenes in order to build a site that really does something well.

 

3. And greatest milestone so far?

The milestone we didn’t plan for was having a client approach us with a peach of a job before we’d actually opened the shop. The client nearly fell off her seat when she knew that she wouldn’t have to go to her board of directors to make the case for an appointment with the usual 20% fee on top of this. The freelancers pay 10% for the benefit of being matched with work suited to them. We’re still building the talent bank with freelancers and we’re not seeing resistance to this model of working, which is encouraging.

 

4. The lack of diversity is well-documented in the PR industry. What do you think is the biggest barrier to people of colour getting in and what should businesses be doing to tackle this?

PR is bedeviled with unpaid internships, it needs to become less the preserve of the privileged, which still means an in-built bias against people of colour. I think anonymised CVs could certainly help. Deloitte have anonymised their recruitment process to become far more representative of our diverse society. At 53, I see ageism also being a barrier to entry - PR is inherently a young person’s game. This needs to change.

 

5. The PR world is ever changing. What do you think are some of the biggest changes we’re set to see in the future?

The sheer number and types of comms channels that PR is habitually into now beyond media relations. This creates a double edged sword, where PR is fighting for a broader range of jobs whilst trying to maintain the expertise that it stands for. We’re also struggling with the real dip in circulation of media consumption, especially regional media. Because 70% of PR is still media relations, that means we have a smaller lever to pull in reaching key stakeholders. Clients see that as becoming less impactful. The ratio of journalists to PRs is a problem too. If there are fewer gatekeepers in the media room, it’s more difficult to get the message through.

PR doesn’t do well in the evaluation debate either. We’re creating ever more frameworks and dashboards to represent outputs but are we helping to solve real business dilemmas? We’re still not forensically geared towards helping organisations to develop and question their intent and why PR is the answer.

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6. What excites you about the PR industry?

After 30 years in the industry I still find it exciting, it’s changing so rapidly. I find it fascinating the many creative ways organisations respond to news in society. Lush has been in the press recently for its window campaign to highlight the issue of undercover police overstepping the mark to infiltrate the lives of activists. What Lush has done isn’t new but brands continue to create debate. And the accountability to stakeholders is interesting. Regional media’s power is falling off a cliff so how do the bodies that the media used to hold to account continue to respond to stakeholders? It changes how comms are organised.

We’re also facing a tidal wave with the gig economy growing. If we get The PR Cavalry right, we will put a dent in it.

 

7. Where do you get your inspiration?

I am a voracious consumer of news. I am constantly looking to the people I follow on Twitter to get knocked on the side of the head with new ideas. I love the fact that I can go onto the platform and find the new, the odd and the wonderful to keep the day interesting.

 

8. What's in store for The PR Cavalry this year?

We have two milestones still to come. We need to make sure the shelves are stocked enough with talented freelancers before opening up to clients so they feel that there is a broad and deep talent pool to search. And we need to make a profit. Watch this space!

https://prcavalry.com

5 MINUTES WITH... RIKKE ROSENLUND, FOUNDER OF BORROWMYDOGGY

Ever wanted to have a dog but know you can't because you don't have enough space or you have a busy job that means it's kept home alone a lot. Meet Rikke, the young passionate Dane connecting people in the UK and Ireland to 4 legged friends through BorrowMyDoggy. She talks about her drive to create positive impact through the platform and build a friendly community that's keeping people and canines happy and healthy along the way. Read on, this woman has got packs of passion....

1. What drove you to create BorrowMyDoggy?

It all started five years ago when I borrowed Aston, my neighbour’s beautiful Labrador, for the day. As a young girl I had always wanted a dog, but my parents never acquiesced since my mother is allergic. Now as an adult, I’m not in a position to own a dog either. I absolutely adored my day with Aston, who instead of spending the day stuck indoors, enjoyed a wonderful afternoon at the park, attended a garden party, and met some new friends. I soon realised that lots of dog owners could use a helping paw looking after their dog, and that there are thousands of people, like me, who would love to take care of a dog for free, simply because they love them.

When I began talking with potential members, what I found was incredible. Story after story of dog lovers and dog owners who felt that they'd benefit emotionally and physically by connecting with like-minded people in their area. There was the the man who had an operation and needed help walking his dog, the family whose dog would always welcome more games of fetch and countless people who felt lonely. The stories kept coming in and it was clear there was a need. When a little girl told me her story of how much she wanted a dog, I cried. It was like hearing me as a young girl desperate for the loving companionship of a fluffy creature.

What started with me manually matching people and dogs has now turned into an online platform with more than 600,000 members across the UK and Ireland and an ever-growing social media community.

2. What's the biggest lesson you've learnt from starting up BorrowMyDoggy?

For anyone considering starting a business, make sure there’s a demand and that the business idea is solving a problem. With over 60% of startups destined to fail in the first 3-4 years, make sure you do something you love. There will be many failures and when the going gets tough, the tough needs to get going.

3. What's the one piece of business advice you wish you'd been given when you started?

Knowing that setting up a business takes a lot longer that you would expect, especially when it comes to funding. This would have been useful for my peace of mind!

4. Was there ever a point when you wanted to give up?

No. Just knowing people’s first-hand stories of how much BorrowMyDoggy is creating positive impact on local communities has kept me going. From neighbours forming new friendships to dogs being ring bearers at borrowers’ weddings, it is not an option to give up. I want to create more and more of these amazing stories. It’s my mission to make as much of a positive impact we can via our lovely community.

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5. What's been the biggest milestone for the business so far?

I would say the journey has been full of small ones so far. With every small milestone you realise how much further you’ve got to go. For me, the milestones need to do one thing: leave ‘Pawprints of Happiness’ on the lives of dogs and people. This is our goal as a company. Through the platform people are being more active, overcoming loneliness and making friends, whilst dogs are gaining more exercise, love and attention.

6. Who is your inspiration?

My parents. They set me up with the values of trying to make a difference. They’ve always been very active and engaged in supporting the local community and making time to help people. I hope I can bring some of my values into what I’m doing, both inside and outside of work.

7. What keeps you motivated?

The knowledge that the more we do, the more we can help and see the positive impact we want to see.

8. What business or brand do you look up to?

Being Danish, I am going to be impartial and say that I love everything that Joe the Juice is doing. From the hiring of talent, to matching the brand to the interior design and delicious juices and sandwiches, they’re getting it right. And of course Lego. They may have gone through some tough times, but they’ve stayed ahead of the curve and their product lines have always fed my imagination ever since I was a young girl.

9.  If you weren't doing this, you would be....

My answer is different today than it would have been 5 years ago. I think right now I’d be helping more people become entrepreneurs, including encouraging more women take the jump. Otherwise, I would definitely be doing something in the charity sector. Anything I do now or in the future needs to make me feel like it has a positive impact.

http://borrowmydoggy.com

Bertie, the chocolate labrador

Bertie, the chocolate labrador

5 MINUTES WITH...RICHARD SINCLAIR, FOUNDER OF SNO

Richard Sinclair is more than ambitious, he's a daredevil. A former Executive Producer of the BBC, he's constantly pushing boundaries and his latest expedition is turning over millions. He is the founder of SNO, the ski holidays provider with the goal of making travel more accessible to more people. That's no mean feat. This guy is inspiring in bucketloads.

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1. What's the biggest lesson you've learnt from starting up SNO?
Always be recruiting. Truly great people are hard to find, but they change your business, and your life. Constantly seek them out, to come and join the mission. In my former life as Executive Producer at the BBC, incredibly ambitious and motivated talent was literally on tap because everyone wants to work there. If I had a new cunning plan, I could speak to HR and find a small cadre of experienced film makers and Oxbridge grads to grab it by the scruff and go make it happen. The real world is not populated with over-achievers, so the trick is to be constantly searching for SNO men and women. We’re always looking for people “like us”.

2. What's the one piece of business advice you wish you'd been given when you started?
Hire A-players, then enable them to get on with it themselves. I see why the likes of Jobs and Musk constantly looked for amazing people to join the mission. If you lead well, these great people don’t need to be managed, so you can focus instead on removing barriers and being an enabler for them… these A-players can achieve goals creatively and autonomously, and they’ll feel much more fulfilled having created their own solutions.

These people also constantly have a growth mindset and, like me, take great pleasure in constantly learning. They love figuring out how to do new things, or do the same things better… working hard on the business but working hardest on themselves. There’s nothing more powerful than striving for mastery, to make you stand out in a crowded world, filled mostly with the ordinary.

At SNO we’re always looking for people who are fun to work with, but also very ambitious and switched-on. Culture is so important so I’m always quietly trying to figure out if this person is a SNO man or woman.

3. Was there ever a point when you wanted to give up?
No. Never. I should qualify that. There have been times when I thought I should carefully consider if it was the right thing to do, when the extremes of work-volume and financial-stress were too much for loved ones around me, or risked being damaging to my most important relationships… but I never wanted to quit, I just took time to consider on a few occasions whether I ought to.

4. What's been the biggest milestone for the business so far?
Probably passing the £5m revenue mark. It’s an abstract goal, but signifies much more to us, as we’ve reached the ability to do many more exciting things.

We were in profit by year 1, but only just, and with little more than cash for very meagre growth-funding and self-sustenance. Fortunately, I was happy to live in penury for the first 3 years, to liberate those extra few per cent for growth projects. My better-half was less enthusiastic about watching our car and clothes and house slowly age and wear, but utterly supportive, first taking on the role of FD and later COO. While I’m pimping the engine, she keeps the wheels on!

Business coaching tries to help you delineate working on the business versus working in the business and it’s dead right. My first job at SNO (after initial setup) was to quickly engineer myself out of the day to day operations, which has allowed me to work almost entirely on growth. This approach is essential if you want to scale, and goes back to your first questions, because the answer is to hire A-players and then also create processes, so that the day to day functioning doesn’t rely on the founder in any way.

5. Who is your inspiration?
I think, like most people I have many, but I learned a lot about what a human is really capable of, on a month-long expedition to the Magnetic North Pole with the remarkable Dr Mike Stroud. He was partner to Sir Ranulph Fiennes on their famous unsupported expeditions to the South Pole and many other epic endeavours. I found great strength after being tested beyond a level which I’d have considered breaking point.

I was 4 weeks away from land, out on the frozen ocean, having lost over a stone in weight and struggling to lead a film crew who were also far out of their comfort zone. Taking the battery we wore in our underwear (to keep at body temperature and ready to work in an emergency) I turned on the satellite phone for a rare call home. I vividly recall in mid-conversation, beginning to weep, for no good reason other than mental and physical exhaustion. My partner later said she was quite afraid for me, having recently seen pictures come back of the polar bear who came to eat us, and the team members with frostbite. I think that was awakening for me, from which I draw strength even now. To feel so utterly spent, and then find will, we can still go on. It’s powerful. Afterwards I put those lessons to the test by completing Ironman on six months of training and a few swimming lessons. I take huge strength from those learnings, that our limits are actually much greater than we know, if only we can steel the mind to go on.

In my day to day life I have to say it’s probably my boys Jimmy (9) and Charles (7). Their amazing combination of naïve joyfulness and a constant thirst to learn and know more, is a kind of nirvana to me, and a lofty goal for adults with more complex lives. My ideal is to combine that growth mindset with the imperative to recognise and grasp those moments of joy whenever they present themselves (often with those boys).

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6. What keeps you motivated?

I’m not sure how to pin it down to one thing. It’s all incredibly exciting. I think what really floats-my-boat is the knowledge that, when we have 10 times our current spare-profit (to use as growth funding), I can immerse myself almost entirely in growth projects. We still have more than 90 per cent of our ideas still in the tank, waiting to go. That will move things forward enormously. It’s exciting because it’s a compounding effect. I can feel the curve steepening, as our profits increase and we get our hands on more growth money, to fund more and more ambitious projects.

7. What business or brand do you look up to?

I like the approach of the Virgin group, in focussing on a great brand (customer experience and brand marketing), and not being industry-specific. I’m not from “travel” which means that, while we want to be successful in this industry first, I think a memorable brand like SNO can do almost anything, if it’s careful to be about a promise of a particular kind of experience. Beyond that, we’ll make SNO itself a brand to look up to, as we work on our mission to democratise travel. After universal access to healthcare and education, I think travel is the third great boon of our age. If we can make travel easy and ubiquitous for the world (not just the wealthy part) I believe that is our best chance of fixing the horrible disconnect and misunderstanding that plagues mankind. Technology, well-combined with people, is the way to genuinely disintermediate the travel industry, and we’re working on something that I think will change the world. How we’re going to do that, I’ll have to let you wait and see.

8. If you weren't doing this, you would be....

I might return to my university passions, where reading Cognitive Science gave the thrill of learning fundamentals in AI, neuroscience and psychology. This influence will feed directly into SNO in our upcoming machine-learning projects. Or possibly still making TV. The BBC was central to my formative years, where I gained my consumer-centric instincts at Watchdog, slaked my thirst for science and tech at Tomorrow’s World, and then found my passion for travel while running Holiday. These great influences and more from Auntie and its incredible people, can be found now at the heart of SNO.

http://sno.co.uk

https://www.youtube.com/watch?time_continue=1&v=s3LAuwPNO4g

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